Associate Issuer Services Contract

@Marc Ellis is #HIRING

Role: Associate Issuer Services
Location: Onsite
Duration: 6 months (Extendable)

Key Accountabilities:

• Receive applications from branches, Group email, and walk-ins on a daily basis.
• File processed applications and other banks.
• Follow up with branches on pending applications.
• Handle email inquiries.
• Track group email requests.
• Print physical applications.
• Attend to walk-in customer service.
• Utilize good Excel and database knowledge.
• Respond to customer calls and email inquiries.
• Work under tight schedules and adapt quickly to new tasks.
• Maintain daily logs tracking all received applications.
• Check the completeness of application supporting documents.
• Prepare applications for archiving and scanning.
• Perform any assigned tasks by the team lead.

Requirements:

• Bachelor’s degree in business administration, banking & finance, accounting, or related discipline.
• Minimum of 5 years’ relevant experience in the banking sector with at least 1-2 years in similar positions of progressively increasing managerial responsibilities in the Issuer Operation function.
• Proficiency in reading and speaking Arabic.

Frameworks, Boundaries, & Decision Making Authority:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.